Are you struggling to pay your bill because of COVID-19?
Please get in touch with our team on 0800 496 496 and we can help.
If you have a smart meter then we get your reading automatically, but if you don't have a smart meter then we aim to read your meter:
There are four kinds of meters, and you may have any or all of them at your place. It's important when sending us a reading that you understand how to read the meter so your reading is accurate.
If you’re having trouble reading your meter, contact us.