Is anyone at your household dependent on power for critical medical support?

If someone in your household requires the use of mains electricity for critical medical support (uses an approved life support machine), and any disconnection poses a threat to their health or wellbeing, you need to let us know by completing and returning the medical dependency form below. It’s important you let us know.

You and your doctor or health provider need to complete the form below and return it to us:

Medically dependent confirmation form  (PDF 274 KB), or ask us to post a copy to you.



What happens next?

Once we receive the completed form, we will make a note on your customer file.

We will contact you as soon as we become aware of any planned power outages that may affect the property listed.

During a power outage, we suggest you refer to your emergency backup plan

Or contact your local health provider to find out what your options are during the outage.

You can find a full list of District Health Boards on the Ministry of Health website

When power cuts are planned, for example to work on power lines, we will endeavour to give you advanced notice.

If you have any questions regarding Medical Dependency and your electricity, just get in touch with our friendly customer service team, we’ll be happy to help you out.