Terms and conditions

for residential customers

General

Standard Terms and Conditions for the Supply of Electricity

Mobile App Terms and Conditions

Please read these before you use our mobile app, available for both iOS and Android devices

Service Fees

OnSite renewable generation terms and conditions

Generating electricity on your premises and exporting electricity into the network

Payments

Direct Debit Terms and Conditions

These terms apply to direct debit payments, if you choose this option.

LevelPay terms and conditions

For all customers who pay via LevelPay – effective 27th May 2020

Credit Card - recurring payment terms and conditions

These terms apply to both recurring credit and debit card payments if you have selected this payment option.

Credit Card – ad-hoc payment terms and conditions

These terms apply when you use your saved credit or debit card to make a one-off payment

Plans

Super Saver Plan

Fixed Rate & Fixed Energy plan

Everyday Economy Plan

Fixed Rate

Simple Flexi Plan

Variable Rate Plan

Smart Value Plan

Fixed Rate & Fixed Energy plan

Pricing

Fixed Rate Plan (FRP) terms and conditions

These terms and conditions apply to all new fixed rate plans that start on or after 3 August 2016

Fixed Energy Plan (FEP) terms and conditions

These terms and conditions apply to all new fixed energy plans that start on or after 3 August 2016

Offers

Credit

New & Existing Meridian customers who receive an account credit on or after 26th November 2018

SmartTrade residential offer terms and conditions

Offer valid from 7 August 2017

GetGenuine residential offer terms and conditions

Offer valid from 7 August 2017

Year’s Free Electric Vehicle charging credit

Get up to $300 Bill Credit if you sign up to the Electric Car Plan

Meridian Bach (second residential property) offer

Welcome credit

New Meridian customers only

Parenting Place offer

优惠:对居民住宅用户首个账单提供$200折扣优惠

$200 welcome credit off your Meridian bill – Residential

Customer benefits

Al Brown 20% discount offer terms and conditions

Ecostore 15% discount offer terms and conditions

UBCO 10% Meridian customer discount terms and conditions

Competitions and surveys

Getting to Know You Better Survey terms and conditions

Take part in our Getting to Know You Better survey and be in with a chance to win a monthly prize of either $200 ecostore goodies OR a $200 power account credit.

Experience Survey February 2020

Go in the draw to win a $100 Prezzy card

Meridian Moving Campaign 2020

Go in the draw to win 1 of 3 home cleaning services

Past Pricing, Benefits and Competitions:

Terms & Conditions Chance to win one of two Spring Planter Packs

Auckland Super Saver plan

Fixed Rate Plan

LIFX Products 20% discount offer

Nest Products 20% discount offer

AMBI Products 20% discount offer

Philips Hue Starter Kit offer terms and conditions

Existing customers only

Wellington Business Expo 2019 competition to win one of five Prezzy® cards

Share a copy of your current electricity bill, before 31 May 2019, and be in with a chance to win one of five $100 Prezzy® cards.

Really Simple pack terms and conditions

Choices pack terms and conditions

Super Friendly pack terms and conditions

Straight Up pack terms and conditions

Fixed Rate Plan (FRP) terms and conditions (Prior 3 August 2016)

For customers who joined before 3 August 2016 (effective from 3 September 2016)

Nest Protect offer

Residential properties only

SuperGold Cardholder offer

SuperGold Offer 4x $65 credits over 4 months